Venview

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Terms of Service

Last updated: 1 May 2025  ·  Effective: 1 May 2025

1. Acceptance of Terms

By accessing or using the Venview service (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service. These Terms constitute a binding agreement between you (“Customer”) and the operator of the Service (“we”, “us”, “our”).

2. Description of Service

Venview provides restaurant operators with cloud-based tools including reservation management, floor-map configuration, AI-assisted email processing, and workflow automation. The Service is offered on a subscription basis.

3. Account Registration

You must provide accurate, current, and complete information when creating an account. You are responsible for all activity that occurs under your account and for maintaining the confidentiality of your credentials. You must notify us immediately of any unauthorised use of your account.

4. Subscription and Billing

• Subscriptions are billed monthly in advance. All prices are stated exclusive of applicable taxes.
• You authorise us to charge your payment method on a recurring basis for the applicable subscription fee.
• Subscriptions automatically renew unless cancelled at least 24 hours before the renewal date.
• Refunds are issued at our discretion. Partial-month refunds are not provided except where required by law.
• We reserve the right to change subscription fees with at least 30 days’ notice.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
• Attempt to gain unauthorised access to any part of the Service or its underlying systems.
• Reverse engineer, decompile, or attempt to extract source code from the Service.
• Use the Service to transmit spam, malicious code, or any content that infringes third-party rights.
• Resell or sub-license access to the Service without our written consent.

6. AI Features

The Service uses artificial intelligence to process and respond to emails. AI-generated responses are subject to operator review. We do not guarantee that AI outputs will be accurate, complete, or appropriate for every situation. You are responsible for reviewing and approving AI-generated actions before they are sent to your guests.

7. Intellectual Property

All software, design, branding, and content forming the Service are owned by us or our licensors. Your use of the Service does not grant you any intellectual property rights in the Service. You retain ownership of all data you submit to the Service (“Customer Data”).

8. Data

We process Customer Data as described in our Privacy Policy. By using the Service, you grant us the right to process Customer Data solely to operate and improve the Service. You warrant that you have all rights necessary to provide Customer Data to us.

9. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits or data, arising from your use of the Service. Our total liability for any claim shall not exceed the fees paid by you in the three months preceding the claim.

10. Termination

Either party may terminate the agreement at any time. Upon termination, your access to the Service will cease. We will retain your data for 30 days following termination, after which it may be permanently deleted. You may request data export before termination.

11. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied. We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of Norway, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Oslo, Norway, unless mandatory consumer protection laws in your jurisdiction require otherwise.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or in-app notification at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

14. Contact

For questions about these Terms, contact us at legal@opsplatform.io.